Shipping and Returns

 

Australian Shipping

We ship within 1 business day from metro Melbourne.

Shipping timeframes and delays

CardiGo dispatches all orders within one (1) business day of purchase via Australia Post, unless otherwise stated. Once an order has been lodged with Australia Post, delivery timeframes are outside our control and are subject to Australia Post’s network conditions, service levels, and peak-period impacts. Australia Post advises that delivery estimates are indicative only and may be affected during peak periods (including Christmas, sales events, public holidays, weather disruptions, and operational backlogs). CardiGo does not guarantee delivery timeframes and is not responsible for delays once an order has been dispatched. Delayed delivery does not constitute grounds for a refund, replacement, or cancellation where an item has been shipped correctly and is in transit with Australia Post.

 

Returns


Items can be refunded if it is returned within 14 days of delivery.

To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return your cardi, contact us at hello@cardicoofficial.com.au and include your order number and product details in the email. Items sent back to us without first requesting a return will not be accepted, so make sure you contact us first!

Please send your order back to:

CardiGo Official
3 John St
BRUNSWICK EAST VIC 3057

Shipping costs are the responsibility of the customer and are non-refundable.

We will let you know once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

You can always contact us for any return questions at hello@cardicoofficial.com.au

EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items.

For health and hygiene reasons, we cannot accept returns on CardiGo Mini Water Bottles.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Delivery & Missing Parcels Policy

Delivery Partners

CardiGo works with trusted third-party delivery partners, including Australia Post and Sendle, to deliver orders across Australia.

The delivery partner used for your order is selected at checkout and is subject to the courier’s own terms and conditions, including delivery methods and authority to leave arrangements.

Authority to Leave

Some delivery partners, including Sendle, operate under an authority to leave policy. This means parcels may be left at the delivery address without a signature if the courier determines it is safe to do so.

By completing your purchase and selecting a delivery method that includes authority to leave, you acknowledge and accept this delivery arrangement.

If you do not wish for a parcel to be left unattended, we recommend selecting a delivery option that requires a signature where available.

When Is an Order Considered Delivered?

An order is considered delivered when the courier confirms delivery to the address provided at checkout. This may include a delivery scan, GPS confirmation, or proof of delivery image supplied by the courier.

Once an order is confirmed as delivered by the delivery partner, responsibility for the parcel transfers to the recipient.

Missing Parcels Marked as Delivered

If a parcel is marked as delivered but cannot be located, we recommend:

  • Checking around your property and any safe places

  • Checking with neighbours or building management

  • Allowing 24–48 hours, as parcels sometimes appear after the initial delivery notification

  • Contacting your local police station if theft is suspected

We are happy to lodge an enquiry with the courier on your behalf to confirm delivery details.

Please note that we are unable to offer refunds or replacements for parcels that have been confirmed as delivered to the correct address but are subsequently missing, including cases of suspected theft.

Incorrect Address Details

Customers are responsible for ensuring delivery details are correct at checkout. We are unable to redirect or recover parcels once they have been dispatched.

If an order is delivered to the address supplied at checkout, it will be considered successfully delivered.

Lost or Undelivered Parcels

If a parcel is lost in transit or confirmed by the courier as undelivered or misdelivered, we will arrange a replacement or refund in accordance with the courier’s investigation outcome.

Our Commitment

We understand how disappointing delivery issues can be and we will always assist by:

  • Lodging delivery enquiries with the courier

  • Providing tracking updates and investigation outcomes

  • Offering guidance on next steps

If you have any questions about delivery options or would like advice before placing an order, please contact us and we will be happy to help.

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